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Frequently asked questions on Disha
Hold on Disha Service
Disha is being paused to reassess our goals and realign our mission to serve the creative community better.
Due to this change, users won’t be able to access their accounts or the stored data. Please make sure to save or back up important information before the change. For any concerns or questions about your account, please reach out to our support team at hello@disha.ng for assistance.
For existing subscriptions, a refund will be issued for the remaining unused months. If you have any specific questions or concerns regarding your subscription refund, please don’t hesitate to contact our support team at hello@disha.ng for assistance.
There is currently no specific completion date in sight, but rest assured, you will be the first to receive updates once more information becomes available. We appreciate your patience and understanding.
By March 31st, you will no longer be able to access Disha or any information stored on Disha
Unused subscriptions will be refunded.
General
Yes – With Disha, digital creators and creatives have the power to do business with anyone anywhere in the world. Coverage is unlimited. The possibilities are endless.
Disha creators can only have one account, at a time.
Receiving Payments
Disha enables creators to get paid for their products/services. But first, you need to set up the payment process to ensure smooth payments and settlements of your funds. Follow these easy steps to get started;
Navigate to the Settings menu, and click the Custom Payment tab, and fill the form field. Your payment integration is automatically up and running.
Once the above payment setup is complete, a Flutterwave account is created for you
Login to your Flutterwave account here to complete your account setup using your Disha login details.
Note: Disha creators need to verify their ID by submitting a valid means of identification (such as International Passport, National ID Card, or Driver’s Licence) on their Flutterwave dashboard.
Once a Flutterwave account is verified, the Disha creator can then proceed to create a product through the payment link on their account profile and then receive payments from anywhere in the world.
Payment receipts are sent automatically via email once the transaction is successfully completed by a customer.
Disha offers account summary download. Learn more here.
Disha users can easily view their balances from their Flutterwave dashboard. Read more here.
Yes, Disha creators can issue payment invoices to customers instantly. The invoices feature allows you generate professional invoices to get paid by your customers online & offline. However, Disha users need to log in to their Flutterwave dashboard here to access the invoice feature. Learn more here.
Yes, a transaction processing fee applies to all payments received via Disha. Read more here.
No, Disha users can register seamlessly as individuals/creators with a valid means of Identification.
Disha enables you to receive payments via Cards, Bank transfers, Mobile Money, MPesa and more. Read more here.
With Disha, you can accept payments from major currencies around the world. Learn more here.
You can receive payments as many times as you need to on your Disha account.
Yes, you can customize your payment page by adding what currency you wish to receive payments from customers, fulfilment notes and also a redirect URL in the case of creators who sell digital materials that require downloads or access for the order to be fulfilled.
Yes, Disha creators can accept Paypal payments from anywhere in the world.
Mastercard, Visa, Verve & Discover
Transactions on Disha
Transaction limits apply and could be increased based on request. Read more here. For limit increases, please send Disha support an email: hello@disha.ng
Please contact support requesting an increase of transaction limit with the following information:
– The expected limit
– Provide evidence of transactions within the last 12 months (e.g. bank statement)
– Average monthly transaction volume. Please attach Sample Evidence.
– Website Link (if not previously provided).
– Measures you will take to mitigate fraud risks and chargebacks on your Disha Page.
– Percentage of payments disputed in the past year (if any).
Settlements on Disha
Delayed settlements could be for a number of reasons. This could include Invalid settlement bank account information, settlement due date not reached yet, and lastly, compliance-related issues. Disha creators can contact support for immediate assistance.
Payments received via Disha will be made available to you in line with our settlement schedule. Read more here.
Funds received via Disha are made available to creators via the settlement bank account provided on your Disha settings.
Chargeback & Refunds on Disha
Chargeback/Refunds are handled in line with Flutterwave’s existing procedures. Read more here.
If you have any more questions or require assistance, please send us an email. We’ll be happy to hear from you 🙂
Security
A Disha username can be changed at any time. Please follow the steps below to change the username:
1. On your Disha dashboard, navigate to settings
2. Click username, and edit your username, and click Save
3. Your Disha Username is now updated
However, please contact support for assistance on email address change.
Yes, a Disha page can be deactivated. Note: this is an irreversible action.
If you require assistance, please send us an email. We’ll be happy to hear from you 🙂
Legal
Yes, only to the extent that you do not infringe on any third-party rights and as provided/to the extent covered under Law.
If you have any more questions or require assistance, please send us an email. We’ll be happy to hear from you 🙂
Disha Creators are prohibited from certain services in line with Flutterwave’s T&Cs. Read more here.
If you have any more questions or require assistance, please send us an email. We’ll be happy to hear from you 🙂
